Refund, Return & Exchange Policy

At Veloura, we take great care to ensure that every order is packed and delivered with the quality and attention it deserves.

Please Note

Veloura does not offer refunds, returns, or exchanges as a general policy. However, in certain exceptional cases, an exchange or other appropriate resolution may be provided if the product received is damaged, defective, or incorrectly shipped.

All such requests are subject to review and approval by Veloura.

1. No Refund, Return or Exchange

All Veloura products are non-refundable, non-returnable and non-exchangeable once delivered, except in the specific cases mentioned in this policy.

We do not accept requests due to:

  • Change of mind
  • Colour preference or variation
  • Size preference
  • Incorrect size selected by the customer
  • Product no longer required
  • Difference in appearance due to lighting, screen settings, or photography

We encourage you to carefully check the product details, measurements, colour options and specifications before placing your order.

2. Exceptional Cases for Exchange

An exchange may be considered only if you receive a product that is:

  • Damaged during transit
  • Defective or has a manufacturing issue
  • Different from the product you ordered
  • Incorrectly shipped

Please contact us within 48 hours of delivery if you believe your order qualifies.

To help us resolve the issue quickly, please send:

  1. Your order number
  2. Clear photographs/videos of the product received
  3. Photographs of the packaging and shipping label
  4. A brief description of the issue

Our team will review the request and determine whether the product qualifies for an exchange.

3. Conditions for Exchange

For an approved exchange:

  • The product must be unused and unwashed.
  • The product must be in its original condition and packaging.
  • All original tags, labels and accessories, where applicable, should be intact.
  • The product must not have been damaged, altered or mishandled after delivery.

Products that have been washed, used, altered or damaged after delivery may not qualify for exchange.

4. Refunds

Veloura does not provide refunds for change of mind, personal preference, incorrect size selection or any other reason unrelated to an eligible damaged, defective or incorrectly shipped product.

In exceptional circumstances where Veloura determines that a refund is appropriate, the refund will be processed to the original payment method used for the order.

5. Order Cancellation

Orders can only be cancelled if the cancellation request is received before the order has been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

6. Colour & Product Appearance

We make every effort to display our products and colours as accurately as possible. However, slight differences in colour may occur due to individual screen settings, lighting conditions and the nature of textile fabrics.

Such variations will not be considered a defect or valid reason for return or exchange.

7. Incorrect Address

Customers are responsible for providing the correct shipping address and contact details while placing an order.

Veloura is not responsible for orders delayed, returned or undelivered due to an incorrect or incomplete address provided by the customer.

Any additional shipping charges for re-dispatch, where applicable, may be borne by the customer.

8. Delivery Issues

If your package appears damaged, tampered with or opened at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

This documentation may be required to process a claim with the shipping partner.

9. How to Contact Us

For any eligible exchange or refund-related query, please contact us through the Contact Us section of our website or email us at velouradecore@gmail.com with your order details and supporting photographs/videos.

Our team will review your request and respond accordingly.

Important

By placing an order with Veloura, you acknowledge and agree to the terms of this Refund, Return & Exchange Policy.

Veloura reserves the right to assess each case individually and determine whether a product qualifies for an exchange or any other resolution under this policy.