Privacy Policy

Last Updated: October 2026

At Veloura, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account or contact us, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting customer support

  • Website usage and browsing information

  • Device, browser and IP address information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments

  • Send order confirmations and shipping updates

  • Respond to your questions and requests

  • Provide customer support

  • Improve our website, products and services

  • Prevent fraudulent or unauthorised transactions

  • Maintain website security

  • Send promotional or marketing communications where permitted

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Veloura does not intentionally store your complete credit card, debit card or banking credentials on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties who help us operate our business, such as:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting and technology providers

  • Analytics and marketing service providers

  • Customer support or communication services

  • Government authorities or legal bodies where required by law

These parties receive only the information reasonably necessary to perform their services.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant marketing and advertising

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you choose to receive promotional communications from Veloura, we may send you information about new collections, offers, launches and other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer support, accounting, legal, tax and regulatory requirements.

When information is no longer required, we may securely delete or anonymise it where appropriate.

9. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms or other services.

Veloura is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

10. Children’s Privacy

Our website is not intended for children who are below the minimum age required under applicable law to independently provide personal information.

We do not knowingly collect personal information from children for the purpose of making purchases or creating accounts without appropriate consent where required by law.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent for certain uses of your information

  • Opt out of promotional communications

To make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Email: velouradecore@gmail.com

Veloura

By using our website, you acknowledge that you have read and understood this Privacy Policy.