Contact
Send a Message
velouradecore@gmail.com
Hours
Monday–Friday: 8am–5pm
FAQ
How can I track my order?
Once your order is shipped, you’ll receive the tracking details through your registered contact information.
Can I change or cancel my order after placing it?
If you need to make a change or cancel your order, please contact us as soon as possible. We’ll assist you if your order has not yet been processed or shipped.
What is Veloura’s return & exchange policy?
All sales are final, except in cases where an incorrect or mistakenly shipped product is received. Please contact us with your order details if this happens.
Do you offer bulk or hotel orders?
Yes, we welcome bulk, hospitality and hotel requirements. Please contact us with your requirements and our team will get back to you.
Can I exchange a product because I don’t like the colour?
As all sales are final, exchanges are generally not available for preference-based reasons such as colour or design preference.
Do you offer customised bedding?
Customisation depends on the product and order quantity. Contact us with your requirements to discuss available options.
Can I place a bulk order from outside India?
Absolutely. Veloura welcomes international wholesale and hospitality enquiries. Share your requirements, destination country, and quantity with us, and our team will assist you with the next steps.