SHIPPING POLICY
At Veloura, we carefully pack every order to ensure your products reach you safely and in perfect condition. We aim to provide a smooth and reliable delivery experience across India.
1. Shipping Across India
We offer Pan-India shipping on all eligible orders.
-
Orders are dispatched from our facility after successful order confirmation.
-
Delivery is available to most serviceable locations across India.
-
Delivery timelines may vary depending on the destination, courier availability, and unforeseen circumstances.
2. Order Processing
Orders are generally processed and dispatched within 2–4 business days after the order is confirmed.
Once your order has been dispatched, you will receive the available tracking details via your registered contact information.
3. Delivery Timeline
After dispatch, orders generally take approximately 3–7 business days to reach the customer.
Remote and non-serviceable locations may require additional time.
Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, natural disasters, strikes, public holidays, courier delays, or other logistical issues.
4. Shipping Charges
We offer free shipping on orders above ₹1,999 across India.
For orders below ₹1,999, applicable shipping charges will be displayed at checkout.
5. International & Bulk Orders
For international orders and bulk requirements, please contact us directly for shipping availability, pricing, minimum order quantities, and delivery timelines.
International shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination and will be communicated separately.
6. Tracking Your Order
Once your order is dispatched, you may receive tracking information through your registered email address or mobile number.
You can use the tracking details provided to check the status of your shipment.
7. Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery information at the time of placing an order.
Veloura will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses, PIN codes, or contact details provided by the customer.
8. Delayed or Failed Deliveries
While we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.
If a shipment is delayed or marked as undelivered, please contact us at velouradecore@gmail.com, and we will assist you in coordinating with the courier partner.
9. Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend refusing the delivery where possible and immediately contacting us.
For any issue related to a damaged or incorrect product, please contact us at velouradecore@gmail.com with your order details and supporting photographs/videos.
10. Contact Us
For any shipping-related questions or assistance, please contact:
Veloura
The signature of sleep.